We’re here.
How can we help?
Contact us about your account, purchases or using the app.
Please describe the issue, your device and app version. Do not send your password or full payment details.
Frequently asked questions
My Premium purchase isn’t showing.
Check your store account and Mora account. Use the restore purchases option on the Premium screen. If the issue persists, email support with your order reference.
How do I cancel my subscription?
Manage your subscription in your Apple account’s Subscriptions settings on iOS, or Google Play > Payments & subscriptions > Subscriptions on Android. Deleting the app does not cancel a subscription.
Notifications aren’t arriving.
Check Mora’s notification settings and the notification permission in your phone settings. Focus/Do Not Disturb and battery restrictions may also affect delivery.
I want to delete my account and data.
Go to Profile → Account → Delete my account and confirm. If a recent sign-in is required, sign in again and retry. If you cannot access the app, email ahmet@karlisin.com; we can help after verifying ownership. Cancel any store subscription separately.
I want to report inappropriate content or a user.
Use the in-app report and block tools. You can also contact support with the relevant content or profile details.
Developer and contact
Ahmet Cansız · Karlısın
ahmet@karlisin.com
Data request
Use the link below for access, correction or deletion requests. Do not include your password or payment card details.
Send a data request ↗Copyright and content removal requests
Rights in book covers, descriptions and user posts remain with their respective rights holders. If you believe content infringes your rights, email ahmet@karlisin.com. Include the book title and ISBN or post link, your relationship to the rights holder, details of the alleged infringement and contact information. We review requests and may ask for further information; valid requests lead to removal or restricted access to the relevant content. We also comply with mandatory removal requests from content providers.
You retain ownership of your content. By sharing it, you grant Mora the permission necessary to store, display and transmit it within the service according to your sharing settings. Do not upload others’ works without the required permission. These terms do not transfer rights in third-party book covers or descriptions to Mora.